Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/12955
Title: Learning to deal with confused and declining empires
Authors: Vaidyanathan, R 
Keywords: IT outsoursing;Customer service;|Global trade
Issue Date: 14-Oct-2010
Publisher: Diligent Media Corporation Ltd.
Abstract: The US under Obama is a declining power. It is also confused about its real friends and enemies. Which is why it is cosying up to the ISI while trying to arm-twist us. The decision of the Ohio state government to restrict outsourcing for government contracts has created a furore among IT and other business groups. Barack Obama is also bashing the outsourcing industry — and Indian companies. But is all this new? In 2003, New Jersey went down the same populist road. Here’s a report from that time: “The Scottsdale, Arizona-based eFunds, a firm that processes electronic fund transfers for some 200,000 New Jersey welfare recipients, will end its Mumbai operations shortly and open a customer service centre in the same state. The new call centre, to be opened in Camden City, New Jersey, will cost $340,000 a month, about 20% more than the $270,000 it cost to run it out of India. The extra cost will be underwritten by the state government…”. Read more at: https://www.dnaindia.com/analysis/main-article-learning-to-deal-with-confused-and-declining-empires-1437534
Description: DNA, 14-10-2010
URI: https://repository.iimb.ac.in/handle/2074/12955
Appears in Collections:2010-2019

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