Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/16993
Title: Effective customer support system using escalation management; HCL-Hewlett Packard (HP) Limited, Noida
Authors: Mahajan, Sandeep 
Keywords: Customer service;Customer support system;Escalation management
Issue Date: 1992
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP_SP_N2_040
URI: https://repository.iimb.ac.in/handle/2074/16993
Appears in Collections:1990-1995

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