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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/2074/12177| Title: | Seeking customers and keeping customers: The concept of CRM | Authors: | Kumar, S Ramesh | Keywords: | Customer Relationship Management;CRM | Issue Date: | 2001 | URI: | https://repository.iimb.ac.in/handle/2074/12177 |
| Appears in Collections: | 2000-2009 |
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