Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/10415
Title: Total quality management: how can we make the implementation effective?
Authors: Ojha, Abhoy K 
Keywords: Total Quality management
Issue Date: 2000
Abstract: Total Quality Management (TQM) has been extensively adopted by many organizations but has not necessarily resulted in the desired levels of effectiveness. A large number of failures have been attributed to faulty implementation. This paper presents the results of a study of implementation processes in hospitals. It examines the role of vision, leadership, momentum of change, teamwork, availability of resources, focus, and training on the desired medical and financial outcomes. The paper also discusses the lications of the study for decision-makers.
URI: http://repository.iimb.ac.in/handle/2074/10415
DOI: 10.1177/0256090920000204
Appears in Collections:2000-2009

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