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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/2074/10245| Title: | Suggesting initiatives, alternative processes for improving customer service between enquiry and dispatch of delivery order in vehicle financing; benchmarking standards within this scope with the best in the BFSI sector: Mahindra & Mahindra Ltd ; Customer Service | Authors: | Pati, Nishant Kumar | Keywords: | Financial services;Customer services | Issue Date: | 2015 | Publisher: | Indian Institute of Management Bangalore | Series/Report no.: | SP.PGP.P15-60 | URI: | http://repository.iimb.ac.in/handle/2074/10245 |
| Appears in Collections: | 2015 |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| SP_PGP_P15-60.pdf | 167.16 kB | Adobe PDF | View/Open Request a copy |
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