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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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Browsing by Author Kasturi, Anand
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| Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
|---|---|---|---|---|---|---|---|
| 2006 | Improving call centre agent performance: A UK-India study based on the agents' point of view | - | Mahesh, Vaikalathur Shankar ; Kasturi, Anand | International Journal of Service Industry Management | Vol.17 | Iss.2 | 136-157p. |
| 2005 | Successful' call centre employees: understanding employee attributes and performance evaluation processes. | - | Ojha, Abhoy K ; Kasturi, Anand | IIMB Management Review | Vol.17 | Iss.2 | 93-102p. |