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Issue Date | Title | Sub-Title | Author(s) | Journal Name | Volume Number | Issue Number | Pages |
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2015 | The Journey or the Destination: Asymmetric Impact of Process and Outcome on Service Evaluations | - | Aruna Divya, T ; Chatterjee, Swagato | ||||
2013 | Wait for Service and Customer Specific Service Outcomes | A metaanalysis | Chatterjee, Swagato | 46p. | |||
2013 | Wait for service and customer specific service outcomes: a meta-analysis | - | Chatterjee, Swagato | 46p. |