Welcome to the Research @IIMB
The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
Learn More
Please use this identifier to cite or link to this item:
https://repository.iimb.ac.in/handle/2074/8129| Title: | Increasingnetpromoterscore: visibility and understanding; | Authors: | Moller, A. P. | Keywords: | Sales and customer services; Net promoter score | Issue Date: | 2014 | Publisher: | Indian Institute of Management Bangalore | Series/Report no.: | PGP-SP-P14-054 | Abstract: | To increase the visibility of Net Promoter Score (NPS) Survey, Customer Visits were conducted and in the process Voice of Customers (VOC) were taken to look upon the current improvement opportunities inside Customer Service in Maersk Line, Mumbai. | URI: | http://repository.iimb.ac.in/handle/2074/8129 |
| Appears in Collections: | 2014 |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| PGP_SP_P14_054.pdf | 953.96 kB | Adobe PDF | View/Open Request a copy |
Google ScholarTM
Check
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.