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This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/2074/8129| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Moller, A. P. | |
| dc.date.accessioned | 2019-07-02T09:52:53Z | - |
| dc.date.available | 2019-07-02T09:52:53Z | - |
| dc.date.issued | 2014 | |
| dc.identifier.uri | http://repository.iimb.ac.in/handle/2074/8129 | - |
| dc.description.abstract | To increase the visibility of Net Promoter Score (NPS) Survey, Customer Visits were conducted and in the process Voice of Customers (VOC) were taken to look upon the current improvement opportunities inside Customer Service in Maersk Line, Mumbai. | |
| dc.publisher | Indian Institute of Management Bangalore | |
| dc.relation.ispartofseries | PGP-SP-P14-054 | |
| dc.subject | Sales and customer services; Net promoter score | |
| dc.title | Increasingnetpromoterscore: visibility and understanding; | |
| dc.type | Summer Project Report-PGP | |
| dc.pages | 20p. | |
| Appears in Collections: | 2014 | |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| PGP_SP_P14_054.pdf | 953.96 kB | Adobe PDF | View/Open Request a copy |
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