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  5. 1990-1995
Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/17022
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dc.contributor.authorShinghal, Atul
dc.date.accessioned2021-02-07T10:48:15Z-
dc.date.available2021-02-07T10:48:15Z-
dc.date.issued1992
dc.identifier.urihttps://repository.iimb.ac.in/handle/2074/17022-
dc.description.abstractTo measure the satisfaction level of various customers of Xerox machines in terms of product features and quality, technical services provided, sales contact and invoicing & administration, and to asses the standing of Modi Xerox compared to its key competitors vis-a-viz the above factors.
dc.publisherIndian Institute of Management Bangalore
dc.relation.ispartofseriesPGP_SP_N2_090
dc.subjectCustomer satisfaction
dc.subjectXerox
dc.subjectPhotocopying
dc.subjectProduct quality
dc.subjectSales support
dc.subjectTechnical service
dc.subjectToner supply
dc.titleCustomer satisfaction measurement survey 1992; Modi Xerox, Calcutta
dc.typeSummer Project Report-PGP
dc.pages37p.
dc.identifier.accessionC19430
dc.identifier.accessionC19431
Appears in Collections:1990-1995
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