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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/2074/11857
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dc.contributor.authorOjha, Abhoy K
dc.date.accessioned2020-04-24T14:21:41Z-
dc.date.available2020-04-24T14:21:41Z-
dc.date.issued2000
dc.identifier.issn0256-0909
dc.identifier.urihttps://repository.iimb.ac.in/handle/2074/11857-
dc.description.abstractTotal Quality Management (TQM) has been extensively adopted by many organizations but has not necessarily resulted in the desired levels of effectiveness. A large number of failures have been attributed to faulty implementation. This paper presents the results of a study of implementation processes in hospitals. It examines the role of vision, leadership, momentum of change, teamwork, availability of resources, focus, and training on the desired medical and financial outcomes. The paper also discusses the lications of the study for decision-makers. © 2000, SAGE Publications Ltd. All rights reserved.
dc.publisherSAGE Publications Ltd
dc.subjectTotal Quality Management
dc.subjectTQM
dc.subjectHospoital administration
dc.subjectTeam work
dc.subjectDecision making
dc.subjectHeath services
dc.titleTotal quality management: How can we make the implementation effective?
dc.typeJournal Article
dc.identifier.doi10.1177/0256090920000204
dc.pages19-29p.
dc.vol.noVol.25-
dc.issue.noIss.2-
dc.journal.nameVikalpa
Appears in Collections:2000-2009
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