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The Digital Institutional Repository of IIM Bangalore
This repository provides metadata of IIMB Publications and aimed at creating and preserving an archive of Institution scholarship. IIMB Publications include Articles, Working Papers (FULL TEXT), Book Chapters published by Faculty, Doctoral Dissertations by FPM Scholars and Project reports of Students enrolled in various courses of IIMB.
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https://repository.iimb.ac.in/handle/2074/10052| Title: | The roads less travelled : exploring two neglected dimensions of service recovery research-type of failure and repeat failure | Authors: | Borah, Sourav Bikash | Keywords: | Service Recovery;Customer Churn;Types of Failures;Types of Services;Repeat Failures | Issue Date: | 2019 | Publisher: | Indian Institute of Management Bangalore | Series/Report no.: | DIS-IIMB-FPM-P19-05 | URI: | http://repository.iimb.ac.in/handle/2074/10052 |
| Appears in Collections: | 2019 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| DIS.IIMB-FPM.P19-05_Abstract.pdf | Abstract | 323.89 kB | Adobe PDF | View/Open |
| DIS_IIMB_FPM_P19_05.PDF | Full-text | 1.32 MB | Adobe PDF | View/Open Request a copy |
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