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Title: Performance measurements for global product support (Focus on US desk); Ramco Systems
Authors: Prasanna, Sundeep 
Keywords: Current structure;Workflow;Simulation/fix times;Statistical analysis;Quality metric
Issue Date: 2001
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP-Summer Project Report;SP.PGP.P1-049
Appears in Collections:2001

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