Human issues and challenges in Indian software industry

Abstract

Indian software industry has been experiencing a phenomenal growth for the last few years. The software industry is expected to play a vital role in the growth of Indian Economy. However the ability of the software industry to sustain its growth will depend upon its ability to integrate needs of its international customers and aspirations of Indian software professionals. Software professionals from India aspire for and are capable of being global citizens. As a consequence, the task of retaining and meeting the aspirations of Indian software professionals is complex and challenging. Based on in-depth interviews in nine organisations, the papers explores the human issues being experienced by Indian software organisations. It also suggests measures to overcome some of the human challenges. The findings have implications for societies that are aspiring to become software service suppliers to USA and other developed countries.