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Title: Contact center indusry - An analysis; eServe, Malad
Authors: Nair, Arvind 
Keywords: Contact center industry;Domestic call centers;Call center industry;Human resource management;Value added;Vin- ram matrix;IT enabled services industry
Issue Date: 2001
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP-Summer Project Report;SP.PGP.P1-043
Appears in Collections:2001

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