A longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts

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Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/123456789/268

DC Field	Value	Language
dc.contributor.advisor	Prakhya, Srinivas	en_US
dc.contributor.author	Chakraborty, Anirban	en_US
dc.date.accessioned	2012-07-26T11:02:40Z	-
dc.date.accessioned	2015-12-28T12:22:51Z	-
dc.date.accessioned	2019-05-27T09:12:08Z	-
dc.date.available	2012-07-26T11:02:40Z	-
dc.date.available	2015-12-28T12:22:51Z	-
dc.date.available	2019-05-27T09:12:08Z	-
dc.date.copyright	2008	en_US
dc.date.created	2012-07-26	-
dc.date.issued	2008	-
dc.identifier.uri	http://repository.iimb.ac.in/handle/123456789/268	-
dc.language.iso	en_US	en_US
dc.publisher	Indian Institute of Management Bangalore	-
dc.relation.ispartofseries	DIS-IIMB-FPM-P8-01	-
dc.subject	Customer satisfaction	-
dc.subject	Consumer behaviour	-
dc.subject	Service recovery	-
dc.title	A longitudinal study of the dynamics of justice dimensions on customer satisfaction with successive service recovery efforts	en_US
dc.type	FPM-Thesis	-
dc.pages	191p.	-
dc.identifier.accession	A28484	-
Appears in Collections:	2008

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